Privacy Policy

At Radiant Senior Advisors LLC, your privacy matters to us. We understand that families seeking senior care guidance often share sensitive and personal information, and we are committed to protecting that information with care, integrity, and professionalism. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our services.

By using our website or communicating with Radiant Senior Advisors, LLC, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide through our website, contact forms, phone calls, emails, referrals, or consultations. This information may include:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Information about your loved one’s care needs
  • Preferences related to senior living communities
  • Budget considerations
  • Any additional details you choose to share regarding your family’s situation

We may also collect non-personal information automatically when you use our website, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the website
  • Website usage data through cookies or analytics tools

How We Use Your Information

Radiant Senior Advisors, LLC uses the information collected to provide compassionate and personalized senior care advisory services. Specifically, we may use your information to:

  • Respond to inquiries and requests
  • Schedule consultations
  • Provide senior living placement guidance
  • Recommend appropriate senior care communities
  • Improve our website and services
  • Communicate updates or important service information
  • Maintain internal business records
  • Comply with legal obligations

We only collect information that is reasonably necessary to support families during the senior care placement process.

Confidentiality and Sensitive Information

We recognize that discussions regarding aging, health, and care needs are deeply personal. Any information shared with us during consultations or communications is treated with respect and confidentiality.

Radiant Senior Advisors, LLC does not sell, rent, or trade your personal information to third parties for marketing purposes. We only share information when necessary to help identify appropriate senior care options or when required by law.

Sharing of Information

We may share limited information with trusted senior living communities, care providers, or professional partners when it is necessary to assist with placement recommendations or care coordination. Information shared is limited to what is relevant for evaluating appropriate care options.

We may also disclose information if required to:

  • Comply with legal obligations
  • Protect the rights or safety of our clients, business, or others
  • Respond to lawful requests from government authorities

Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and understand how visitors interact with our site. Cookies are small data files stored on your device that help us analyze website traffic and functionality.

You may choose to disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

Data Security

Radiant Senior Advisors, LLC takes reasonable administrative and technical measures to help protect your personal information from unauthorized access, disclosure, misuse, or loss. While we strive to safeguard all information, no online transmission or electronic storage system can be guaranteed to be completely secure.

We encourage users to avoid sharing highly sensitive medical or financial information through unsecured email or website forms whenever possible.

Third-Party Links

Our website may contain links to third-party websites or resources related to senior care services. We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

Your Rights and Choices

You may contact us at any time to:

  • Request access to your personal information
  • Update or correct your information
  • Request deletion of your information
  • Ask questions about how your information is used

We will make reasonable efforts to respond promptly to all privacy-related requests.

Children’s Privacy

Our services and website are intended for adults seeking senior care guidance. We do not knowingly collect personal information from children under the age of 13.

Changes to This Privacy Policy

Radiant Senior Advisors, LLC reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Radiant Senior Advisors, LLC
411 W. Chapel Hill St. C2
Durham, NC 27701
Phone: 919-526-0717
Email: nesonya.parker@radiantsenioradvisors.com